This is the general manager of Cxxxxxxx Hotel.
I was told by our room manager as to what happened yesterday. Please accept our apologies for mishandling in your room regarding housekeeping services.
It was very grateful to hear your sound advice and it would be appreciated if you would understand our situation. We will make sure that it will never happen again. I promise we will surely do our best to the fullest for you during your trip. We thank you for giving me an opportunity to serve you.
Hope you enjoy your stay.
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